I'm sure you've come across times when you've had to wait at the side for your order of fast food to be prepared and sent to you. Such was the case at a KFC outlet in Batu Pahat. But we were pleasantly surprised when a staff came out bearing Coke in little cups for us. Complimentary while we waited for our one sandwich. Wow! Now I'm sure this was a rare gesture. I wouldn't start expecting this level of service at every KFC branch. But kudos to this one for surprising and delighting the customer.